Refund policy

At Western Shoes, every pair is crafted with precision and pride. If your purchase does not meet expectations, we offer a transparent and refined return process.

15-Day Return Window

You may request a return within 15 days of receiving your order.

Eligibility for Returns

To qualify, items must be:

• Unworn, unused, and in original condition

• With all original tags attached

• Returned in original packaging

• Accompanied by proof of purchase

Returns that do not meet these criteria will not be accepted.

How to Initiate a Return

Please contact us at:
📧 letstalk.westernshoes@gmail.com

Once approved, we will provide return instructions and a shipping label.
Returns sent without prior approval will not be accepted.

Return Address:
Western Shoes
1/2 Mainland 7th Street, Bangi Shop
LM Kuppam, Ambur – 635802
Tamil Nadu, India

Damaged or Incorrect Items

Inspect your order upon delivery. If the item is defective, damaged, or incorrect, notify us immediately so we may resolve the issue promptly.

Non-Returnable Items

• Sale or discounted products

• Gift cards

• Custom or personalized orders

• Perishable or hazardous items

Exchanges

We do not offer direct exchanges. To receive a different size or style, please return your item and place a new order once the return is approved.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.